FAQ

Why should I book with you?

A lot of people still book their holiday villa through a traditional travel agent. Quite often, you get your villa allocated upon arrival with no specifics as to the property you will be occupying and on which development it will be situated. Booking directly with us - the actual owners - means you avoid this inconvenience and worry. You are able to ask us as many questions you need to beforehand, you can see the pictures on our website and know exactly what you are paying for and you have a professional 24 hour management company on call during your stay.

Is the house better value than a hotel?

The rate for our home is for the whole villa, not per person. In addition to the well equipped bedrooms and bathrooms, you have the luxury of a lounge, your own very well equipped kitchen, your own pool, relaxing pool deck and a  garage. We have got a variety of games, books, videos and DVDs in the home, together with interesting visitor information. We have also produced an in depth "Welcome Book" to inform you about everything you need to know about our Florida home. It includes general information about the area as well as important telephone numbers and information on how to operate the various electrical equipment including TVs, DVDs and Videos.

Can I discuss this with someone?

We would be more than happy to discuss any aspect of your holiday with you. We are very familiar with Orlando, Central and Southern Florida we can give advice on practically anything you need to know. All you need to do is call us on +44 113 414 8462, contact us via the enquiries page or email us at sdorlandovilla@yahoo.co.uk.

Are there any hidden extras to the prices quoted on the Rates page?

No, the prices quoted are the prices you pay. The only optional additional charge is for pool heating which we would be happy to arrange for you in advance (please see our rates page for further details) and for cleaning which is extra should you stay with us for less than 7 days.

What if I need more than one villa?

Please contact us, friends of ours are also villa owners on the Southern Dunes community and we would be more than happy to arrange a further villa should you require one.

There are a lot of villa choices, why yours?

Our villa is well placed on a picturesque, secure gated,  golf country club site.  There is no building work being done and you have a great view over the fairway of the Southern Dunes Golf course! We have a south facing pool which isn't overlooked so you can enjoy sunshine all day long!

We are constantly changing and improving our villa between guests to ensure it is kept to the highest standard possible. Make sure you regularly check the villa photos page to see our latest improvements. Additionally, our Florida home is a two storey, 4 bedroom, 3 bath property with all the amenities you require to ensure you have the luxury you deserve during your stay with us.  Our costs are for our villa that is kept to a very high standard with everything you could require for a fantastic holiday at a reasonable and sensible cost.

Is the Villa cleaned?

The villa is professionally cleaned by our management company ready for when you arrive. There is no cleaning service during your stay (although we would be happy to arrange that for you at an extra cost (please contact us if you wold like an additional clean during your stay) but the villa will be cleaned once you have departed, ready for our next guests.

Is there a security deposit?

A refundable security deposit (usually of £200) must be paid at the time of final payment (10 weeks prior to your arrival date). This deposit will be refunded to the original form of payment within 2 weeks of your departure,  providing there has been no reported damage or loss to the property or its contents. We reserve the right to retain the security deposit (either in part or in full) to cover breakages/losses or damage to the property or its contents as deemed necessary. Please ensure to report any damages upon arrival to our management company. Any breakages or losses not reported may be charged. 

Does the villa have a phone?

Yes, you can make free local calls. For long distance- and international calls we personally recommend that you buy one of the pre-paid phone card at Wal-Mart around the corner (approx. rates = US$ 5 for a 1 hour call to Europe). You do not have to be out of touch either. We will give you the villas phone number so that your friends and family can call you during your stay.

Do you accept smokers in the villa?

We would kindly ask you not to smoke inside the house. We have provided ashtrays for use on the pool deck and are happy for you to smoke outdoors.

Do you allow pets in the home?

Sorry, we do not allow pets in our house. 

Is the Pool heated?

The pool can be heated for an optional additional charge, however this is generally not required between March and October. Prices are: £85/ US$130 per week.

Is the Pool being cleaned?

Yes, of course. The pool and all the filters are being cleaned and serviced every week by a professional pool cleaning company. They will make sure that the hygiene standards are never compromised. 

Are there shops, restaurants and other conveniences nearby?

Yes, very nearby in fact. A large selection of stores are available just outside the gated community of Southern Dunes and include a 24h Wal-Mart, or Winn Dixie supermarkt.  With many restaurants including Manny's Chophouse, Sonny's, All-Star Grill, McDonalds, Burger King, Subway, KFC, Walgreen's, CVS, Dominos Pizza, Pizza Hut etc. 

How easy is it to drive in Florida?

Floridian roads are not too congested, compared to major cities. Obviously for some countries, the driver has to remember the cars are left hand drive. In Florida, unless stated, you may turn right at a red traffic light providing it is safe to do so and that you came to a full stop before proceeding. Headlights must be turned on during rain or reduced visibility.

You are required to 'Stop' if a school bus stops, even if you are on the other side of the road.  It is illegal to overtake a school bus when it is stopped for loading or unloading of passengers.  You should remain stationary until all the children are clear of the road and the bus moves off. When entering a school district watch out for reduced speed signs.

You may be required to pay in advance before filling up your car at most petrol stations. 

If the police stop you for any reason you must stay in your vehicle until the officer comes to you.  Do not attempt to get out of the car. You must have both your driving license and rental agreement with you.  Failure can result in a fine. You must report any accidents to the local police and you must not leave the scene of an accident.  You must ask for a copy of the report for your car rental company.

Never drink and drive. It is illegal in the State of Florida to visibly carry alcohol or to have an opened container of alcohol in the vehicle. For more information on the Florida Highway Code please click on https://www.flhsmv.gov/

What is provided in the homes - what do I need to bring?

Our home is completely furnished and equipped with bed linen and bathroom towels.  There is also a washer and dryer (including iron and ironing board) in the villa for you to attend to any laundry, should you wish to do so. All kitchen utensils are available including cups, plates, glasses (including plastic versions for use outside by the pool), cutlery, pots, pans and bakeware and of course a dishwasher.  There is also a hairdryer in each of the bathrooms as well as an alarm-clock in each of the bedrooms.  In fact we have tried to include as much as possible to make your stay as enjoyable as possible - a fully equipped home away from home.  The house will have a basic supply of guest soap and toilet paper on your arrival.

Is the Villa far from the main Orlando attractions?

No, Our Florida home is situated on the US-27, about 25 minutes from the Disney theme parks and International Drive. Universal Studios and Sea World are about 10 minutes further depending on the traffic and there are several routes to choose from. Please see our location and getting here page to find out where our home is located.  Another useful tool is MSN maps. Please note, that our villa's ZIP code is 33844.

How do I get the keys for the Villa?

Once the booking has been confirmed and the full balance has been paid we will send you instructions on how to gain access to the villa and directions to the villa from your arrival airport. Access to the villa is via an electronic key coded entry.  You will be allocated a unique access code for the duration of your stay and we will send you instructions on how to change this to a more memorable number.

How safe will our money be?

A concern some guests have is "how safe will our money be when we are sending it to someone we have never met".  Rest assured, we are very trustworthy people who are approachable and reliable. Think of it this way: "We trust you with our dream home - and we may never have met". Should you require proof of ownership of the villa, we will gladly provide you with that.